Carlos Buenosvinos explains the model he applies at IFCO, where he has turned every team into a kind of mini startup with its own KPIs and working agreements, while he acts like an investor: he reviews the numbers, asks questions, but stays out of the day-to-day operations. He also explains how to build this system using tools as simple as an Excel spreadsheet with four or five key metrics and a documented process. His conclusion: if your team depends on you for everything, the problem isn't the team. It's you.
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