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Carlos Buenosvinos: The Communication Technique That Prevents Almost Any Argument | En Modo Avión #32
Carlos Buenosvinos explains how to distinguish between a toxic employee, who should be dismissed immediately, and someone who simply underperforms because of a lack of knowledge, tools or motivation, using his "doesn't know, can't, won't" framework. He also shares the principles of nonviolent communication: how to give difficult feedback without attacking the other person, by saying "this makes me feel..." instead of "you are the problem." He also has a warning for every CEO and manager: if the team breathes a sigh of relief after someone is fired, you acted too late.
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