FAQs

To check the status of your order, you must be a registered user at siroko.com.

If you are a registered user

You can log in here and see the status of your order automatically.

If you aren't a registered user yet

You can sign up by clicking here (please make sure to use the same email address you provided during the purchase process). It takes less than 1 minute and you'll get immediate access to your order history and status updates.

*IMPORTANT NOTE: Please make sure to use the same email address you provided during the purchase process. Your order history will be automatically associated with that email address and you'll get immediate access to your order status updates.

The delivery time of your order depends on the shipping company you select. During the purchase process you will be able to see the estimated delivery time according to each shipping company once the package leaves our facilities.

Please note that the delivery times refer to business days and may vary depending on stock availability or setbacks during the shipping process.

We work with globally renowned shipping companies such as DHL Express, DPD, Hermes, Correos Express as well as most of the major postal services worldwide.

If you have any questions, please contact us.

* Returns due to manufacturing defect.

The User may return any product with a manufacturing defect to SIROKO free of charge.

To request an exchange or return, please contact us specifying your order number, the reason for the exchange and the name of the product. You can do this by filling out the the contact form.

The User shall have a period of one month to inform SIROKO of their dissatisfaction with the product, listing the model or the product name along with a photograph of it and a description of the defects encountered. Past the aforementioned period, SIROKO shall not be liable for any claimed damages.

Upon receipt of such notice, SIROKO will inform you within 3 days if it agrees to the return of the product, in which case, SIROKO will proceed to arrange its pick-up.

To ensure the correct pick-up of the product, all labels, packaging, documents and original accessories must be in place, and the order reference number shall be clearly visible on the packaging or on the external label, otherwise SIROKO reserves the right to decline the return of the product.

Once the product is received and defects are verified, SIROKO will proceed to replace it with an item with identical characteristics at no cost to the Customer.

* Right of withdrawal

The Customer shall have a maximum period of thirty (30) calendar days from the date of receipt of the Product (effective for orders placed on or after December 2, 2024; for orders placed before this date, the legal withdrawal period of 14 calendar days remains applicable) to inform SIROKO of the total or partial withdrawal of their Product purchase in accordance with applicable law.

Once thirty (30) calendar days have passed, SIROKO will not accept returns of a purchased Product due to withdrawal.

To ensure the correct return of the product, all labels, packaging, documents and original accessories must be in place, and the order reference number shall be clearly visible on the packaging or on the external label, otherwise SIROKO reserves the right to refuse the return of the product.

If the product shows signs of use or is damaged, we shall not proceed with the exchange/return and it will be the customer's responsibility to arrange for the pick-up if they wish to get the previously returned product back.

To request a withdrawal, please click on the following link: https://www.siroko.com/returns-and-size-changes.

The refund shall be processed as soon as possible, although SIROKO may withhold the funds until the product has been received or until the return process has been confirmed.

We want you to look great in our apparel! If you bought a pair of sunglasses, a jersey or a jacket and you don't like the way it looks on you, you can exchange it. The return shipping costs are at your expense and once we receive the product, we will send you a new model or a different size free of charge.

Please remember that if you're not satisfied with the product, you can return it within thirty (30) calendar days from the date of receipt of the product (same timeframe as for withdrawals).

You'll find a sizing guide on each product detail page.

All SIROKO products are designed to achieve the highest level of durability possible.

Most of our clothing is made of synthetic fibers such as polyester, nylon or elastane. We are looking into recent developments in order to find the most sustainable versions of these fabrics and include them in our range of products in the upcoming seasons.

With respect to organic or animal fibers, such as products that include merino wool (cycling jerseys, base layers, etc.) we have always been committed to working with materials and suppliers that comply with the Responsible Wool Standard (RWS).

All our collections of sunglasses, as well as technical and sports eyewear comply with all the necessary standards:

EN ISO 12312-1:201+A1:2015
ES ISO 12311:2013
USA ANSI z80.3-2015

We use versatile and durable materials in their production, at the same time doing research and looking into more possibilities of using materials with a reduced environmental impact. To this day, we have used polycarbonate, acetate and stainless steel in the production of our frames, and opted for materials such as TAC, polycarbonate, nylon or CR39 in the production of our lenses.

You'll find a sizing guide for our sunglasses on each product detail page.

Please remember to use your glasses correctly and always carry them well-protected in a case. Clean them with a soft cloth and do not place them face down on any surface as the lenses may get scratched.